At Urban Mix Market, we want to ensure that you are satisfied with your purchases. If you are not completely happy with your order, we’re here to help. Please carefully review our return and refund policy below.
1. Return Eligibility
You can initiate a return for most items within 7 days of delivery. To be eligible for a return:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of purchase (receipt or order confirmation) is required to process the return.
- Certain items such as personal care products, intimate apparel, perishable goods, and customized products are non-returnable.
2. Return Process
To initiate a return, follow these steps:
- Contact Us: Reach out to our customer service team at virtupaytechsolutions@gmail.com or call +91 6307809040 to request a return. Please include your order number and the reason for the return.
- Shipping Instructions: If your return is approved, we will provide instructions on how to send the item back to us. Please ensure the item is securely packaged to avoid damage during transit.
- Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.
3. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed as follows:
- Original Payment Method: Refunds will be credited to your original payment method within 7-10 business days.
- Non-Refundable Shipping Charges: Please note that original shipping charges are non-refundable.
4. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact us at virtupaytechsolutions@gmail.com or +91 6307809040. Exchanges are subject to product availability.
5. Non-Returnable Items
The following items cannot be returned or refunded:
- Gift cards
- Perishable goods (e.g., food, flowers)
- Health and personal care items
- Intimate or sanitary goods
- Custom-made or personalized products
- Digital products or software downloads
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund upon verification of the defect. You may be asked to provide photographs or other evidence of the issue.
7. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please:
- Check your bank or credit card statement to ensure it hasn’t been posted.
- Contact your bank or credit card company, as processing times may vary.
- If you’ve done all of this and still have not received your refund, please contact us at virtupaytechsolutions@gmail.com or +91 6307809040.
8. Contact Us
If you have any questions or need assistance with returns or refunds, please reach out to us:
- Email: virtupaytechsolutions@gmail.com
- Phone: +91 6307809040
- Address: No 235, 2nd & 3rd Floor, 13th Cross Rd, Indira Nagar II Stage, Hoysala Nagar, Indiranagar, Bengaluru, Karnataka 560038
