Shipping Policy

Company: Virtupay Tech Solutions Private Limited
Address: No 235, 2nd & 3rd Floor, 13th Cross Rd, Indira Nagar II Stage, Hoysala Nagar, Indiranagar, Bengaluru, Karnataka 560038
Email: virtupaytechsolutions@gmail.com
Phone: +91 6307809040

Thank you for visiting and shopping at Urban Mix Market! We strive to deliver your orders in a timely and efficient manner. Please review our shipping policy below.

Shipping Process

  • Order Processing Time: Orders are typically processed within 1-2 business days. Orders placed after 3 PM IST or on weekends/holidays will be processed on the next business day.
  • Shipping Time: Delivery time may vary depending on your location:
    • Metro Cities: 3-5 business days
    • Non-Metro Cities and Rural Areas: 5-7 business days
    Please note, shipping delays may occur during peak seasons, holidays, or due to unforeseen circumstances like natural disasters or public holidays.

Shipping Charges

  • We offer free shipping on all orders above ₹1000.
  • For orders below ₹1000, a flat shipping fee of ₹50 will be applied at checkout.

Shipping Partners

We collaborate with reputable courier services to ensure that your products reach you safely and on time. Our shipping partners include Delhivery, Blue Dart, and India Post.

Order Tracking

Once your order has been dispatched, you will receive an email notification with tracking information, allowing you to monitor your order until it arrives.

Address Changes

If you need to modify your shipping address after placing an order, please contact us immediately at virtupaytechsolutions@gmail.com or call us at +91 6307809040. Address changes can only be accommodated if the order has not yet been shipped.

International Shipping

Currently, we only ship within India. International shipping options will be made available soon. Stay tuned!

Undeliverable Packages

In the event that a package is returned to us as undeliverable (e.g., incorrect address, refusal to accept delivery), we will contact you to arrange reshipment. Additional shipping charges may apply in such cases.

Damaged or Lost Packages

If your package arrives damaged, please contact us within 48 hours of delivery with supporting photos and details. We will work with the courier service to resolve the issue and provide a replacement if necessary. In the rare case of lost packages, please reach out to us, and we will assist you in locating or replacing the order.

Contact Us

For any questions or concerns regarding your order, shipping process, or delivery, please reach out to us at: